The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Based on exhaustive research, it is a simpler, more efficient and engaging way for agents to positively interact with customers.
If your contact center is not prepared with the right tools, processes, and agent support to work from home, you may be putting your company's revenue at risk. Join, our guest, Ian Jacobs, Principal Analyst, from Forrester Research, as he breaks down the right way to move your company’s contact center to a WFH agent model today, what strategies you can implement, and benefits of continuing.
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items.RingCentral contact center provides advanced call routing in order to ensure every costumer is connected with the right person to solve an issue. No matter if your interaction starts with a chat, email, or phone call, the RingCentral agent desktop is a powerful omni-channel tool that helps agents easily interact with costumers.Address books provide agents with access, from within their agent application, to contact information for other agents or for entities outside the contact center. This article describes the Address Book on the MAX Agent Application.
MAX Agent MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, and work items.
Help: MAX Agent. Drag up for fullscreen M M. Menu, inactive; Introduction, 1 of 7 Introduction. NICE inContact presents, 1 of 5 NICE inContact presents; Welcome, 2 of 5 Welcome; Introduction, 3 of 5 Introduction; Objectives, 4 of 5 Objectives; Logging In, 5 of 5 Logging In.
This article provides instructions on how to enable the preview version of MAX for the Business Unit and for individual agents.
This article discusses how to resolve instances wherein agents exceed the maximum time limit set in the After Call Work status.
MAX is a revolutionary new cloud contact center agent interface, now available to RingCentral customers. Based on exhaustive research with agents and supervisors in live contact center environments, MAX was designed to be a simpler, more efficient, and more engaging way for agents to positively interact with customers.
RingCentral is the leading cloud business phone system provider, with more than 300,000 customers. RingCentral Office enables businesses to get all the features of a traditional PBX at a fraction of the cost (up to 50% less!). And RingCentral's apps for Android, BlackBerry, and iPhone turn smartphones into full-featured business phones.
Course 2 - MAX Agent; Course 3 - Reports; Course 4 - Personal Connection; Course 5 - Studio Basics; Bronze Training. Course 1 - MOD; Course 2 - Snippets; Course 3 - RunScript; Course 4 - RunSub; Course 5 - Call Back; Course 6 - Whisper; Course 7 - Page; Course 8 - Agent State; Resources. RingCentral University CC Videos; inContact University.
RingCentral Contact Centre’s My Agent eXperience (MAX) tool displays customer CRM details and caller information to agents, and offers CTI (computer telephony integration) screen pops that help reduce call-handling times and improve experiences.
RingCentral University Guides and Videos. Featured: Updating Conversation Preferences in the RingCentral App for Desktop. Organize your communications better using conversation preferences.. Sending Agent Messages. Setting Up Pulse. Setting up New Recording Policies. Trimming Recordings.
RingCentral Contact Center Overview. What is RingCentral Contact Center? RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media.
RingCentral Contact Center: Salesforce Agent Basics. In this webinar, Ame Rushing and Max Ball will review the features of this offering and provide a demo to show the power and flexibility of the system.. RingCentral Feature Release Q2 2020. Duration: (60 min) Join us to review what's coming in our Q2 2020 feature release for RingCentral.